New Features

Updated Onboarding Experience

What is new?

A new onboarding screen has been introduced, now featuring a single "Log In" button.

Account creation is no longer possible via the app, except for users who are specifically invited by a company admin to register for a product without an existing account.

Users who wish to register independently for any Digidentity product or service will be redirected to the web page to complete their registration. Please see below for examples.

Why the change?

This update simplifies the onboarding process, making it more streamlined and user-friendly. Previously, because new users could register both via the app and the website, confusion sometimes arose. Existing users used the wrong email address and created new accounts in their app instead of using their existing one.

By making the registration procedure the same for every user and notifying the user when an e-mailadress is unknown, it is possible to provide a clearer and more streamlined experience in the Digidentity Wallet.

Who is impacted?

All users interacting with the app’s onboarding screen and users invited to register without an existing account.

Improvements

e-Signature: Improved Error Messaging When Signing Fails

What is new?

Previously users would receive a generic error message when they have run out of the purchased signature which did not specify what the issue was or how to resolve it.

Users will now receive a clear and informative error message if they run out of available signatures while attempting to sign a document.

Please see below for examples.

Why the change?

This improvement enhances user experience and clarity, ensuring users understand why their signing attempt has failed and what action they need to take.

Who is impacted?

All users utilising your e-Signature services for document signing.

Fixed performance issues caused by large KvK extracts

What is new?

Certain KvK extracts were significantly larger than average, causing slow loading times for users when they are registering for our e-herkenning services on our Self-Service Portal.

This update optimises the handling of these large extracts to improve performance and results in quicker registration time for all our users when registering for e-herkenning.

Why the change?

Some users registering for e-herkenning with certain affected companies experienced delays in the registration flow and encountered a 500 error ("Something has gone wrong, please try again later"). This fix improves the registration process, ensuring a smoother experience and preventing potential delays.

Who is impacted?

Users who try to register for companies with these large KvK extracts.

Improved Error Message for Expired Authorizations or Subscriptions

What is new?

Sometimes, revoked authorizations or expired subscriptions cause issues that only our service desk can resolve. Previously, users didn’t receive a clear message in these situations, leading to confusion for administrators managing our products, such as eHerkenning.

With this improvement, users will now see a clear error message when an authorization is deactivated due to an expired or canceled subscription. The message will direct them to contact the Digidentity Service Desk for further assistance, making authorization management simpler and more efficient!

Why the change?

This update reduces manual workload, prevents potential system abuse, and ensures a more secure and efficient process for managing expired authorisations.

Who is impacted?

All users with subscriptions that reach their end date and administrators managing authorisations.

SERMI Certificate Reset Now Disables Previous Invitations

What is new?

Previously, if a SERMI certificate user received multiple invitations to activate their certificate, all invitation links remained active but did not allow the user to complete activation, causing confusion for both users and CABs.

With this improvement, when a SERMI certificate is reset, all previous invitations related to that certificate will be automatically disabled, ensuring a smoother activation process.

Why the change?

This update prevents confusion for both clients and Conformity Assessment Bodies (CABs) by ensuring that outdated invitations cannot be used after a reset.

Who is impacted?

Clients and CABs managing SERMI certificate resets.

Bug Fixes

Various issues resolved, and overall app performance improved to ensure a smoother user experience.

General updates

No General updates to report this week.