Contact Support

Do you have a question or need assistance?

In most cases, you will find the quickest solution to your problem in our frequently asked questions (FAQs). This page will help you quickly find the answer to your inquiry.

Do you prefer personal contact?

Our team of experts is ready to answer all your questions. To assist you as quickly and efficiently as possible, we kindly ask you to contact us via email. You can find our contact details at the bottom of this page.

I have a question about

My registration

Find answers to registration issues, requirements, instructions and other questions related to signing up for any of our products.

My account

Find answers regarding account recovery, changes, and any other inquiries related to your Digidentity account.

Invoices and payments

Find answers to your questions about our payment options, invoice clarifications, and everything you need to know about our billing process.

eHerkenning

Find answers related to registrations, authorisations, subscriptions, and everything else you need to know about eHerkenning.

Products

Find answers on all our products such as signing services, certificates, or identity proofing.

SERMI

Find answers related to SERMI onboardings, support, independent operators, and everything else you need to know about SERMI.

Self Service Portal

Discover how to invite or remove employees, gain administrator status, and use all features of the Digidentity Self Service Portal.

Identity Wallet App

Find answers on certificate maintenance, app management, and everything else related to our Wallet app.

Something else

Find more information on our security policies, privacy policies, and everything related to Digidentity.

You may be looking for

Admin Support

Are you a company admin and in need of support? Check out our Admin Assist page.

Service Status

This page keeps you up to date of the current status of our operations.

Sales

Our experts are ready to help you with tailored advice and enterprise solutions.

Fill out the Sales Form below, and we will get in touch with you shortly.

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Do you prefer to have personal assistance?

Please contact us. For optimal support, it is best to reach out to us via email.

Customer Service

Email: helpdesk@digidentity.eu
Monday to Friday: 09:00 – 17:00 (CET)

Please note that emails to our customer service must always be sent from the same email address you use for your Digidentity account.

Phone number: +44(0)330 05 83 454
Monday to Friday: 08:00 – 16:00 (GMT)

Finance

Finance department: debiteuren@digidentity.com
For questions regarding invoices and the cancellation of our services, please contact our finance department.