18-09-2025
What’s New?
We’ve improved the account recovery flow for products that require an NFC-enabled identity document (e.g., Qualified e-Signature, Right to Work, Right to Rent, and eHerkenning-level 4).
When a user tries to recover their account and selects “No, there is no chip symbol” after choosing their document type, a new prompt will now appear with the message:
“NFC chip required.”
Why the Change?
Previously, users attempting recovery without an NFC-enabled document could end up confused, as there was no clear indication why their document wasn’t accepted. This update provides immediate and transparent feedback, ensuring users understand that only NFC-enabled identity documents can be used for recovery of products with Smart Card Level 4 requirements.
This improvement eliminates uncertainty and helps guide users smoothly through the recovery process.
Who’s Impacted?
All users recovering accounts linked to products that require an NFC-chipped document.